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Stardust 9
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Behind the light
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Questions & answers
Frequently asked
I didn't get my sign-in code. What now?
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Do I need a password?
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How do I install Stardust 9 on my phone?
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How do I find a particular light?
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What's the difference between a constellation and a light?
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Who can see the lights I add?
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Can people outside my family find our circle?
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Can I ask to join a family circle?
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How do I invite someone to my circle?
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The invite code won't copy - what's wrong?
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I was sent an invitation link - do I need to type the code?
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What is “Walk through a light”?
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How do I add a photo of myself?
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Can I save a light and finish it later?
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Where do my drafts and the lights I've opened go?
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What does “née” mean next to a name?
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How do I connect two people as family?
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I connected the wrong people — can I undo it?
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What does “not yet raised” mean?
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What are kinship stories?
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Can I add a voice recording or a video?
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Who can add a voice or a moment?
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Will my audio and video be in the keepsake?
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I tried to bring in a scanned obituary and it came up blank. Why?
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What's the bell at the top of the screen for?
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How do I clear my notifications?
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How do I raise a concern about a light?
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Someone raised a concern about one of my lights. What do I do?
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Can I delete a light?
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An admin asked to archive one of my lights. What happens?
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What does naming a keeper do?
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What is “crossing over”?
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Can crossing over be undone?
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What's a steward?
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What's a moderator?
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Can I get my information out of Stardust 9?
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Is my information private?
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I found something that looks wrong. What should I do?
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